Day 1 - Patient Scheduling Role-Play

- Introduction to appointment types (new

patient, follow-up, urgent)

- Using scheduling software effectively

- Handling double-booking and cancellations

- Role-play scenarios with students

Day 2 - Introduction to EHR Systems

- Overview of common EHR systems

- Navigating patient charts

- Entering patient demographics and visit details

- Privacy and HIPAA compliance

Day 3 - Simulated Chart Documentation

- SOAP note format (Subjective, Objective, Assessment, Plan)

- Documenting vitals and clinical notes

- Recording procedures and lab results,- Accuracy and legal considerations

Day 4 - Billing and Coding Overview

- Introduction to CPT and ICD-10 codes

- Linking diagnosis to procedures

- Common billing errors and how to avoid them

- Hands-on practice with billing forms

Day 5 - Skills Check & Assessment

- Review of administrative skills covered during the week

- Mock patient scheduling, EHR entry, and billing scenario

- Peer feedback and instructor evaluation

- Q&A session